A: The speed of your download and your connection need to be upgraded with your ISP.

A: Yes. The online modeler is not to design your files for final output. It is simply to get an idea of what the files you chose could look like before you purchase them. Or for you to play with on your break.

A: The online editor does not have these capabilities at this time. Once downloaded the files are fully editable.

A: We use custom computers built by my good friend Casey Yonemura of www.signburst.com Our machines are dual-quad core 64bit machines specifically built for high-end graphic intensive applications such as Adobe Photoshop and others. With the right machine, working with these huge bitmaps is much, much easier and faster as well. 'Off the shelf' machines aren't built for the demanding environment you and I work in. Get the right tools and the job can be easy and fast.

A: There are new Wrap vinyls available from 3M, Avery, Oracal, LG Chem, MacTac and others. All of these vinyls are so advanced compared to the 'old' days of premium cast is not even a comparison! Get one with Air Egress technology and you are well on your way to success. The one to choose between these companies will depend upon your level of skill installing, and your preference as to initial tack. All of them are very carefully manufactured for use in wrapping vehicles and are durable.Top

A: Choose a laminate that is as high a quality as the base film you intend to print on. Keep cast film and cast laminate together to avoid problems later on. A cast vinyl with a calendared laminate will shrink at different rates and cause problems which will often result in a re-do for free. Avoid those problems by choosing the highest quality base wrap vinyl and laminate and you'll simply avoid most of the problems that will certainly appear.

A: Roland, Mimaki, Mutoh are the 3 main printers used in the vinyl business. They are all good and offer unique features. I prefer a separate printer / cutter combination so I can keep my printer printing non-stop and use the cutter when I need to without interrupting the printing process. Keep your eyes open for HP and Fuji as they move into the vinyl market later next year. I believe the new generation of printers soon to be available will be a real game-changer.

A: Photoshop ver. 7 or older has a finite pixel limit. Starting with CS and newer, Photoshop doesn't have that pixel limitation. Upgrade your old version and you'll be fine.

A: We support everything we sell, but we don't sell SignLab. Consult your owners manual, the on-line HELP menu, or take a SignLab training class to learn how to use it's features.

A: All of our files are compressed when we ship out the DVD to you. When you open them, the file is decompressed. A decompressed file is much larger in size. When you 'mask' or 'clipping' a bitmap into a shape, the entire bitmap is still there, you just can't see it because of the clipping mask. If you put a lot of those into one file, the file can quickly get to 1GB+ and beyond in size. The resulting huge print file can take forever to RIP on a slow computer. Designing in Adobe Photoshop, then saving it as a single high-quality .jpg or flattened .tiff will reduce these file sizes tremendously making them easy to open, save and RIP.Top

A: We don't sell Adobe Photoshop, but we do recommend it. We offer the "Pro Designer" Photoshop training for vinyl that will teach you the basics of killer design for vinyl in Photoshop, then get your work back to Flexi, Signlab, or directly to your RIP for output. Pro Designer can be purchased through any authorized Aurora Graphics dealer. To find a listing of those dealers, click on the DEALER button on our website.

A: You can use it, but it doesn't have the functionality of Photoshop, so you won't be able to do all the cool editing that Photoshop offers. Photoshop elements ability is limited.

A: 72dpi resolution of the full-scale print image is the industry standard. If your artwork is created at full scale, 72dpi it will print beautifully. If your artwork has to be blown up from 72dpi, it could result in a rough, pixelated print. Aurora Graphics artwork is already created at full scale. (You may have to reduce the scale in some cases.) And the 720 X 720 on the printer settings is actually lines per inch and has nothing to do with the resolution of the print file itself.

A: We support everything we sell, but we don't sell Flexi. Consult your owners manual, the on-line HELP menu, or take a Flexi training class to learn how to use it's features.

A: Gray and Red are two of the most difficult colors to hit with most RIP's This is the fault of the RIP, not the image itself. Contact your RIP mfg and have them fix it for you. A high quality RIP will hit those colors more accurately.Top

A: At the top of the page click "My Account" and you will be given the option to check the balance of your ArtCard.

A: No. Only one ArtCard can be used per purchase.

A: In the description of the file it will call out any specifics about compatability and/or file types.

Note: Transparent .tiff files won't work in Flexi or SignLab.
Vectors won't maintain there vector qualities in Photoshop.

A: Any unfinished downloads can be accessed at the top of the page by clicking "My Downloads". You may also view all of your history from here.

A: Yes. You will be promted to choose an addition payment method if your ArtCard balance is insufficient to cover the price of the purchased files.Top

A: On the home page of our website there is a "Take a Tour" button that will explain in detail how to use the Studio.

A: Aurora Graphics is always open to new ideas but we don't do custom art for individuals. If you have new ideas and would like to share them with us please email your ideas to sales@auroragraphics.net.

A: The confirmation email has been sent to you but was probably routed to your spam folder. Check there first and if it is not there feel free to contact us for a manual account activation. 800-343-4870

A: There are 2 things you should do.
1. Updateto the latest version of Flash.
2. Download and install Firefox web browser, then click to our site and download the flash plugin from the Design Studio.